1. Worldwide Shipping?

The Choice Seedbank ships worldwide but we ask you to check your local law before ordering as laws differ from country to country and state to state. By ordering, you are confirming that you are ok to do so.

Important Notice: Deliveries to PO BOX addresses:
We can no longer send signed-for packages to PO BOX addresses in certain countries. If you want us to ship your order to a PO BOX, please make sure that your delivery country features in the list of countries below otherwise your order might be delayed due to a need for a change of address.
Below is a list of countries that we CAN ship to, to PO Boxes. If your country is NOT on this list it means we CANNOT send to a PO Box in your Country, however we could send to valid physical address.

European Union Zones
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Latvia, Luxembourg, Malta, Netherlands, Portugal, Republic of Ireland, Spain and Sweden

Non-European Union Zones
Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Faroe Islands, Iceland, Liechtenstein, Madeira, Monaco and Switzerland

The rest of the world
Australia, Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand, USA and South Africa.

2. Is your shipping discreet?

All of our packages are shipped very discreetly and your package may be shipped in a number ways, the customer's name and address and a return address being the only info on the/in the parcel. In some cases there will be a mandatory signed customs form too. We also offer alternative 'super discreet' and guaranteed shipping options, which can be found at the checkout under 'Discreet Shipping Options'.

We also split the orders and ship them in multiple packages for stealth and security reasons sometimes (for example orders over 300 GBP are likely to be shipped in more than one package).

3. Methods of Payment

Debit and Credit Cards
We accept credit/debit cards online or over the phone. Our online sales are 3D Secure, 256 bit encrypted and hacker safe making it a very safe place to enter your details. All phone order payments are put through a secure VSP terminal online and once the payment goes through, we do not hold any records of clients credit/debit card details and all other client information remains highly confidential.

If you are placing a phone order we have to speak to the owner of the card when taking the payment details. This is purely for protection of the card holder and to prevent fraudulent transactions. We will also have to ship the parcel to the card billing address for all phone orders.

International Gift Cards
International Gift Cards are also accepted online and over the phone should you not have a credit/debit card. You have to make sure your prepaid card is 3D secure and activated for international use.

Payments with multiple gift/prepaid cards can be made over the phone.

Cash Orders
If you do not wish to process a transaction online or over the phone, you can place an order online and choose cash payment method at the checkout. You will be emailed an order number.

You can send your order number and cash to:

The Choice
PO BOX 803
Ipswich, Suffolk
United Kingdom
IP3 8XZ

We advise you to use registered mail services so you can follow tracking.

Cheques and postal/money orders can only be accepted from within the United Kingdom.
Please note, there will be a two-week holding period for an order paid for with a personal cheque.

Cash Payments
We accept cash payments in the following currencies only: GBP, EUR, USD, AUD and CAD.

Bank Wire Transfers
We accept bank/wire transfers. You can place an order online and choose Bank Transfer payment method at the checkout, the email with the details for the bank transfer will be sent to you.

We accept UK and international bank transfers.

If you have any questions about how to make a bank/wire transfer please contact our customer service via email or phone.

Cryptocurrencies
We accept payments by Bitcoin, Litecoin, Ethereum, Ripple, Verge, DGB, Z-Cash, Monero, Tether, Solana, Quant and Hedera . You can place an order online, select your preferred currency at the checkout, and you will be given the details for the payment online.

If you wish to use a currency that we do not have available online, please contact our customer service and we will check if we can accept it and send the invoice over to you.

4. Do you store card details?

Never! We use secure payment system. We never have access to your card details.

5. Which Currency will you charge me in?

You will be charged in GBP or Euros, depending on the payment gateway used. If there is any currency conversion your bank will deal it on their end.
We charge only the total order amount in GBP/Euros. Please note your card issuer/bank might apply additional fee for using the card overseas.

6. How to make sure I have the correct amount in my currency?

Please use the currency converter on the top right corner of the website, this will convert most currencies. Please be aware that you will be charged in GBP at the checkout and the final amount in your currency might be slightly different as it depends on your card issuer's exchange rate and an international transaction fee.

7. My order will not go through

If the payment is being declined by the bank, please contact your bank/card issuer and ask them to remove any blocks they may have on International transactions. Please make sure all information entered is 100% correct and you have sufficient funds to process the transaction. Once you have done this, please place a new order and try again either online or over the phone and the payment should be successful.
If you are 100% sure that you have entered all details correctly and your card is activated for international use however the payment has failed please contact us so that we can help you through the process and try taking the payment over the phone.

8. My Order will not go through (Verified Visa 3D authentication)

3D Authentication is an extra security measure your bank may ask for when going through the checkout. If you do not know the password, please contact your bank/card issuer and they can help set this up / verify it. In the case that you do not know this password, you could call us and we will process the payment over the phone. Please be aware that the order has to be shipped to the card billing address and we have to speak with the cardholder if you pay for the order over the phone.

9. I can't complete my order online

You may need to double check the details you have entered. You must enter your delivery and billing addresses and choose ALL three options under the 'Discreet Shipping Options' section at the checkout.

10. Once I have ordered, how do I obtain my tracking number?

If you place an order online, you will automatically receive an email to confirm receipt of your order. (If ordering over the phone, you can request it on completion of payment). We normally process and ship the orders within 3 business days.

You can find your order status and your tracking ID on your account, under the Order History section too.

US Orders: You will receive the email once your order was shipped and the tracking ID for your order within a week after it was shipped via a separate email.
Within the UK and the rest of the world (except USA): You will receive the email when your order was shipped notifying you of your tracking number, (if ordering over the phone, you can request it on completion of payment).
Orders are normally processed between 8.30 am and 4.30 pm Monday - Friday UK time. If you have not received your tracking number, always remember to check your junk mail folder before contacting us as emails do not always end up in your inbox. You can view your tracking id by logging in to your account under the 'Order History' section too.